SHOP POLICIES
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
1:ORDERS
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
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You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
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You'll need JavaScript enabled on your computer to buy products and check out. This option is usually enabled, however for successful and no problematic orders please check JavaScript in your browser. If JavaScript is disabled, enable the plugin and then refresh your browser to continue.
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We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Artbi12.com
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As your product is shipped from our warehouse we will send you a despatch confirmation email.
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Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order.
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The contract will be concluded in English.
2:SHIPPING
Delivery
Usually, we use our own private courier service to deliver your orders.It is guaranteed to be affordable and on time.
Alternatively, collections are available from Manchester M24.
Feel free to write any question or call us on 07925502731
Delivery time to most UK areas 10 working days.
Please contact us for more details
3:RETURNS
Change or cancel an order
To add products to your order, please place a new order for these items
To change details of your delivery address, remove items from your order or cancel it completely, please contact 07925502731 between 9am and 6pm, 7 days a week, or email us here (to arrange returns only).
Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
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You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
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Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
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If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
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To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
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You can cancel by email: artbi12@gmail.com, or call 07925502731
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If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
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We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.